Orders normally take 1-10 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: care@matt
We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your s
In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot
We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where you
Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your accoun
Please contact [email protected] immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments. All orders that have been shipped to an incorrect address will be the customer’s responsi
Please note, that you have a 30 day time period from when you have received your order to contact us at [email protected]. Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued. Wh
Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation an
You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
Please note that all sale items are FINAL SALE and cannot be returned.
Custom/International fees; the receiver of the package is responsible if any of these fees occur on their credit card statement. Please refer to our Duties & International fee policy under “Shipping and Delivery” for further information. Matt & Nat i
It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that we only accept Visa, Mastercard, or Amex.
Visit our Store Locator https://mattandnat.com/store-locator/ to find your favourite Matt & Nat product at the closest location near you.
Please contact customer service within 24 hours of receiving the defective item by emailing us at [email protected]
Price adjustments are permitted only when an item has been marked down on our website. Matt & Nat offers a one (1) time price adjustment if an item is marked down within 24 hours of the purchase date and your request is made in this period. This excl
In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at [email protected] with the order number and the incorrect item’s name and number.
Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid
Although we cannot provide information regarding future promotions or sales, you can be the first to find out when a promotion or sale is launched by signing up to our Matt & Nat Newsletter.
MATT & NAT reserves the right to discontinue the sale of any product listed on this Site at any time without notice. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information
Please purchase your gift card in the store where the person you’re buying for is located. $ CA Gift card is only redeemable on the Canadian website. $ US Gift Card is only redeemable on the US & International website. £ UK Gift Card is only redeemab
All full priced items purchased between November 1st and December 24th are eligible for exchange or store credit only, up until January 15th. No refunds. No returns or exchanges on Black Friday, December 26th or December 27th.